Job title: Technical Support Executive - Voice + Chat Blended (International Process)
Job Type: Full-time | Permanent
Key Responsibilities
- Provide technical support through Voice and Chat channels.
- Troubleshoot and resolve customer technical issues efficiently.
- Deliver accurate solutions while maintaining high customer satisfaction.
- Document customer interactions and update support records.
- Meet quality, productivity, and customer service KPIs.
- Escalate complex issues to the relevant teams when required.
Eligibility Criteria
- Minimum 1 year of International Voice Process experience (mandatory).
- Experience in Technical Support is preferred.
- Excellent English communication skills (C1 Level or above) are mandatory.:
- Strong analytical and problem-solving skills.
- Comfortable working in rotational shifts.
Preferred Skills
- Technical troubleshooting and issue resolution.
- Excellent verbal and written communication.
- Customer-focused approach with strong interpersonal skills.
- Ability to multitask in a fast-paced environment.
Salary & Benefits
- Attractive salary based on experience and interview performance.
- Performance incentives.
- Career growth opportunities.
- Professional work workplace.
- Permanent full-time role.
Pay: ₹477,770.83 - ₹501,936.08 per year
Benefits:
- Work from home
Education:
- Bachelor's (required)
Experience:
- Technical support: 1 year (required)