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Position Overview

The Service Administration Lead will oversee and enhance service administration operations across the APAC region, with a primary focus on South Asia. This role is responsible for ensuring efficient service processes, effective contract and billing management, and seamless operational support to service teams. The position plays a key role in driving customer satisfaction, operational excellence, and regulatory compliance within Integra Lifesciences.

Key Responsibilities

Service Operations -Oversee regional service administration operations, ensuring efficient execution of service processes, timely closure of service requests, and adherence to global operational standards.



Drive operational excellence initiatives and implement standardized processes across the region.

Team Coordination -Provide guidance, and day-to-day directions to service administration people. Support team development, workload prioritization, performance monitoring, and cross-functional coordination to ensure high service efficiency and customer satisfaction.

Contract & Commercial Operations -Own the end-to-end management of service contracts, including quotations, renewals, amendments, and closures. Oversee accurate and timely invoicing for service contracts, spare parts, and labor charges in coordination with finance, sales, and field service teams.

Process Governance & Continuous Improvement -Identify operational gaps, develop process improvement initiatives, and implement best practices to enhance productivity, compliance, and service quality. Ensure adherence to internal controls, company policies, and audit requirements.

Install Base & Data

📌 Service Administration Lead (Gurugram)
🏢 Integra LifeSciences
📍 Gurugram