About the Role

Key Responsibilities
- Install, configure, and maintain servers, workstations, and network infrastructure to ensure optimal performance and availability.
- Manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Azure Active Directory.
- Monitor network performance, diagnose and resolve connectivity issues, and oversee the maintenance of firewalls, switches, and routers.
- Administer and support NetSuite and Salesforce platforms, including user management, configuration, and basic troubleshooting.
- Implement and enforce IT security policies, including patch management, access controls, and backup and recovery procedures.
- Deliver technical support and training to end users across the organisation, ensuring timely resolution of issues.
- Maintain accurate and up-to-date documentation for systems, configurations, and IT procedures.
- Liaise with vendors and third-party service providers to coordinate support, procurement, and service delivery.
- Configure and administer Salesforce users, roles, profiles, permission sets,



and security.
- Develop reports, dashboards, and automation to support Sales and Operations.
- Manage data imports, exports, cleansing, and governance.
- Support Salesforce enhancements, testing, and release management.
- Configure dashboards, Suite Analytics reports, and business workflows.
- Support Finance, Procurement, Inventory, and Operations teams.
- Monitor platform performance and recommend process improvements.

Business Systems Analysis
- Gather and document business requirements from stakeholders.
- Analyze existing workflows and identify opportunities for automation and optimization.
- Translate business requirements into scalable system solutions.
- Prepare functional specifications, process documentation, SOPs, and user guides.
- Coordinate User Acceptance Testing (UAT) and production deployments.

Integration & Support
- Monitor integration jobs and resolve synchronization issues.

📌 System Administrator/business Analyst (Zirakpur)
🏢 Terrasparq Tech
📍 Zirakpur