Job Summary

Location: Chennai, Onsite
Employment Type: Full-Time
Shift: Rotational Shifts
Experience: 2-6 years of Technical Support experience with strong knowledge of Windows, Ubuntu/Linux, and Networking.

Key Responsibilities
- Attend and manage customer telephonic support calls effectively and professionally.
- Troubleshoot and resolve technical issues related to Operating Systems (Windows & Ubuntu/Linux).
- Provide technical support for networking issues, including TCP/IP, LAN/WAN, DNS, and connectivity.
- Support and troubleshoot IoT platforms and connected systems.
- Analyze customer concerns and provide timely resolutions.
- Coordinate with internal teams for issue escalation and closure.
- Maintain documentation of support cases, troubleshooting steps, and resolutions.
- Ensure service quality and adherence to response timelines.
- Work in rotational shifts based on business requirements.

Required Skills:
- Strong verbal communication and customer interaction skills.




- Experience in telephonic technical support.
- Good knowledge of Operating Systems (Windows & Ubuntu/Linux).
- Robust understanding of Networking concepts (TCP/IP, LAN/WAN, DNS, VPN, Connectivity).
- Hands-on knowledge of IoT (Internet of Things) technologies.
- Basic understanding of AI-enabled solutions and support processes.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a rotational shift environment.

Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.

Pay: ₹450,000.00 - ₹720,000.00 per year

Benefits:
- Provident Fund

Experience:
- Ubuntu: 2 years (required)
- Desktop support: 2 years (required)
- Operating systems: 2 years (required)

Work Location: In person

📌 Technical Support Engineer (Chennai)
🏢 Factana Computing Private
📍 Chennai