Posting End Date:28/06/2026
Job Summary
- Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
- Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
- Generate current business via sales promotions, out-marketing calls and presentations and in-branch contacts
- Participate actively in branch sales planning to generate action plans for meeting targets
- Ensure high level of customer service in the Branch. Manage difficult customer situations
- Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- Take responsibility for general reconciliation and control activities
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Manage growth and attrition of the base, fa
📌 Partner - Wealth Solutions & Global Indian Clients (Lucknow)
🏢 Standard Chartered
📍 Lucknow
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.