ob Description - Digital & Franchisee Support Executive

Position: Digital & Franchisee Support Executive
Department: Branch Operations / Digital Marketing
Location: Raipur Branch
Reporting To: Branch Manager / Head Office

Job Purpose:
To manage day-to-day franchisee support, KYC updates, branch-level problem resolution, digital activities, graphic designing and social media handling for the Raipur Office.

Key Responsibilities

1. Internet & Computer Operations
- Daily internet and computer-related work at the branch.
- Online research and information collection as required.
- Preparing basic reports, documents and Excel sheets.
- Maintaining digital records and files.

2. Franchisee KYC Management
- Collect and verify franchisee KYC documents.
- Maintain proper KYC records and documentation.
- Coordinate with Head Office for KYC-related corrections and approvals.
- Follow up on pending or incomplete KYC documents.

3. Franchisee Problem & Query Handling
- Handle franchisee queries related to orders, products, KYC, login, password, payments and other basic issues.




- Resolve issues at branch level wherever possible.
- Escalate unresolved issues to the concerned Head Office department.
- Maintain a record of complaints and their resolution status.
- Coordinate with franchisees professionally through phone, WhatsApp and in-person communication.

4. Graphic Designing
- Design posters, banners, product creatives, festival wishes and promotional materials.
- Create creatives for franchisee meetings, events, offers and product promotions.
- Maintain consistency with company branding.
- Modify existing creatives as per management requirements.
- Basic knowledge of Canva, Photoshop or similar designing tools preferred.

5. Social Media Handling
- Manage company/branch social media activities.
- Create and schedule posts, reels, stories and promotional content.
- Upload product information, company updates, events and achievement posts.
- Coordinate with the Head Office Soc

📌 Branch Office Executive (Raipur)
🏢 Dhanwantari Distributors Pvt.Ltd.
📍 Raipur