REMOTE:
Client Partner:
ARDEM Data Services Private Limited
- UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India
Telephone:(phone hidden)
-
- Position:Client Partner
Function:Client Partnership / Commercial Organization
Location:Remote (Work From Home)
Role Type:Full time | Commercial Relationship & Expansion Role (Not Delivery Management)
ABOUT ARDEM:
ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.
THE OPPORTUNITY:
We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth,
expansion readiness, and commercial risk visibility.
This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.
WHAT YOU’LL OWN:
- Commercial Relationship Ownership - own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
- Client Health & CSAT Visibility - maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
- Account Planning - maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
- Expansion Strategy - identify, shape, and advance expansion opportunities once delivery is stable and buyer acc
📌 Client Partner (Lucknow)
🏢 Ardem
📍 Lucknow