NielsenIQ (NIQ) is a leader in data-driven solutions, partnering with the world’s largest brands to deliver insights that drive strategic decisions. With a global presence and deep expertise in analytics and technology, we ensure that companies stay ahead in a constantly changing marketplace. Our mission extends beyond understanding consumer behaviour; it also includes refining and optimizing our internal systems that support the NIQ company operations worldwide.
We are seeking an experienced IT Major Incident Manager to join our team. This role is ideal for professionals who thrive in high-pressure environments and are passionate about driving rapid resolution to critical IT incidents.
Key Responsibilities:
- Lead the end-to-end management of major IT incidents, from initial inception to resolution
- Coordinate with cross-functional teams to implement effective recovery actions
- Maintain clear, concise, and timely communication with stakeholders, leadership and impacted users throughout the incident
- Ensure adherence to incident management processes and SLAs
- Contribute to continuous improvement of incident management processes and documentation
- Escalate incidents appropriately and engage senior leadership when required
- Monitor incident trends and proactively identify potential risks or recurring issues
- Ensure accurate incident records and timelines are maintained
- Collaborate with Problem Management to drive long-term fixes and reduce repeat incidents
- Participate in a rotating shift schedule, including night shifts and weekend cover, to provide 24/7 incident coverage
Qualifications
- 3 to 5 years of experience in IT incident management:
- Proven ability to lead and manage high-impact incidents in a fast-paced environment
- Experience in OpsGenie/PagerDuty, ServiceNow:
- Comfortable working in a distributed team with flexible schedule
- Ability to remain calm and focused under pressure, especially during critical outages
- Understan
📌 Specialist - Incident Management (Chennai)
🏢 Nielseniq
📍 Chennai
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