Senior Administrator - Microsoft 365 Administration
- Lucknow, Uttar Pradesh
Job Summary:
Key Responsibilities:
- 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
- 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
- 3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.
- 4. Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.
- 5. Adhere To Quality Standards And Regulatory Requirements,
Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.
Skill Requirements:
- 1. In-Depth Knowledge Of O365 Administration And Its Services.
- 2. Solid Troubleshooting Skills For Complex Technical Issues In O365 Environments.
- 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.
- 4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.
- 5. Solid Understanding Of Security Best Practices Related To O365.
Other Requirements:
- 1. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).
- 2. Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable)