Long Description:
The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
- Essential Duties and Responsibilities:
- Setup/breakdown of conference spaces to meet the customers event needs.
- Perform preventative maintenance task to help maintain customer spaces including but not
- limited to: testing/repairing cables, testing/repairing various hardware components.
- Clean various AV equipment including but not limited to: camera lenses, monitors and
- equipment fans.
- Responsible for job site documentation as needed.
- Perform support tasks in a timely and quality conscious manner including but not limited to:
- meeting support, installing connectors, video/audio recording support.
- Work with internal/external teams in a qualified manner that reflects the values of AVI-SPL.
- Provide client training as needed.
- Adhere to and understand local safety standards for all site duties.
- Setup, operate and troubleshoot various audio/video systems.
- Travel to various job sites as required.
- Other duties assigned as needed.
- Skills and Abilities:
- Effectively communicate with employees, customers and colleagues.
- Detailed experience of Corporate AV installation
- Experience of the following platforms: Global Meet, Zoom, Cisco, Crestron, Evertz, Yamaha, Shure, Barco, LED Screens etc.
- Proven track record of delivering live events to a very high
- Experience discussing technical solutions with non-technical
- Ability to work and think independently and ensuring to meet deadlines.
- Basic computer knowledge.
- Knowledge of basic signal flow for audio, video and contro.
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
- Education and/or Experience
- Minimum of 1 - 3 years of audiovisual integration exper