Key Responsibilities:
- HubSpot Management: Oversee the day-to-day operations of our HubSpot Enterprise account, ensuring the platform is optimized for performance across sales, marketing, and customer service teams.
- API & Systems Integration: Collaborate with IT and external vendors to integrate HubSpot with other business systems (e.g., CRM, ERP, Shopify, Lightspeed) using APIs, ensuring smooth data flow between platforms.
- Ticketing & Support Systems: Configure and manage HubSpot’s ticketing systems, ensuring seamless operations for customer support, issue resolution, and escalation processes.
- User Training & Support: Provide comprehensive training to departmental staff on HubSpot features, best practices, and system updates. Offer ongoing support for user inquiries and technical issues.
- Data Management & Reporting: Maintain accurate data across the platform, ensuring compliance with data governance policies. Generate reports to provide insights into marketing and sales performance.
- Custom Solutions Development:
Work with stakeholders to identify unique business challenges and develop tailored HubSpot solutions that align with business objectives.
- Monitoring & Troubleshooting: Monitor the performance of HubSpot tools and integrations, troubleshoot system issues, and implement fixes to ensure uninterrupted operations.
- Process Improvement: Regularly review and improve HubSpot-related business processes, identifying inefficiencies and implementing scalable solutions.
CRM Development & Management:
- HubDB: Experience managing and utilizing HubDB to create agile, data-driven content within HubSpot’s CMS.
- Custom Objects: Experience in creating and managing custom objects to extend the functionality of HubSpot CRM and meet specific business requirements.
- Sales Hub & Service Hub: Expertise in managing and optimizing HubSpot’s Sales and Service Hubs for teams, including deal pipelines, ticket pipelines, and sequences.
- HubSpot CMS: Knowledge of HubSpo