Lead Administrator (Support &Operations;)
- Nagpur,Maharashtra

Job Summary:
- To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities:
- 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
- 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- 3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base, act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive.
- 4. To contribute to a positive customer experience and high CSAT scores by providing rapid, accurate, and secure resolutions, fostering customer trust and satisfaction.
- 5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements:
Other Requirements:

📌 Lead Administrator (Nagpur)
🏢 HCLTech
📍 Nagpur