Role Summary & Role Dssescription

Major Responsibilities:
- Act as first level monitoring for incidents or requests impacting client’s core functionality.
- Oversee the end to end monitoring of communications related to ensuring production readiness between multiple key systems.
- Help to resolve or escalate issues that arise by interacting with other system monitoring groups and following standard procedures and working with Premier Client Technology Services team.
- Effectively communicate to downstream parties to keep them apprised of incident progress.
- Coordinate issue escalation and handoff according to operation procedures.
- Prepare and maintain documentation on systems and processes that impact clients.
- Adhere to all documented standards, guidelines and procedures.
- Performs special projects and other tasks as assigned by the Team Manager.
- Recommend and implement improvements to current process.
- Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.

Minimum Requirements:




- Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Excellent customer service skills, and interpersonal, verbal, and written communication skills.
- Must be able to share and communicate issues and processes in verbal and written form in a explicit and concise manner.
- Ability to achieve results without close supervision.
- Ability to stay up to date with product, procedure and other pertinent changes.
- Willingness to attend and complete training that enhances one’s ability to perform this role.
- 0-1 years of Technology experience
- General knowledge of financial services.

Core/Must have skills.
- Excellent customer service skills, and interpersonal, verbal, and written communication skills.
- Must be able to share and com

📌 Application, Infrastructure (Mumbai)
🏢 State Street
📍 Mumbai