Academy of Vedic Vidya is looking for a detail-oriented and analytical Call Audit Executive - QAto join our team.

The role involves monitoring and evaluating sales calls, identifying performance gaps, ensuring process adherence, and maintaining consistent quality standards.

WE’RE HIRING - CALL AUDIT EXECUTIVE (QA)
- Location: Kolkata | In office
- Job Type: Full-Time
- Experience: 1-2 Years
- Salary: ₹15,000 - ₹18,000 per month

ABOUT THE ROLE:
KEY RESPONSIBILITIES

Call Auditing and Quality Monitoring:
- Listen to and evaluate sales calls based on defined quality parameters.
- Assess communication, sales pitch, process adherence, accuracy, and compliance.
- Identify errors, performance gaps, process deviations, and areas for improvement.
- Ensure consistent implementation of call quality standards.

Analysis and Reporting:
- Maintain accurate daily call audit records using MS Excel.
- Track audit findings, recurring issues, trends, and performance gaps.
- Prepare daily, weekly, and monthly quality audit reports.




- Maintain accurate documentation of audit findings and feedback.
- Handle large volumes of call audits while maintaining accuracy and consistency.

Feedback and Performance Improvement:
- Provide clear, professional, and actionable feedback to Sales Executives.
- Highlight areas of improvement and recommend practical solutions.
- Coordinate with the Sales Team to address quality concerns.
- Support continuous improvement in sales call quality and customer interactions.

REQUIRED SKILLS AND QUALIFICATIONS:
- Minimum 1 -2year of relevant experience in Call Auditing, Quality Analysis, Call Monitoring, Sales Quality.
- Overall experience of 1-2 years preferred.
- Advanced MS Excel knowledge is mandatory, including:
- VLOOKUP
- Pivot Tables
- Data Analysis
- Reporting
- Excellent verbal and written communication skills.
- Strong listening, observation, and analytical skills.
- Excellent attention to detail.
- Ability to objectively evaluate sales conversations.

📌 Quality Analyst (Kolkata)
🏢 Academy of Vedic Vidya
📍 Kolkata