Job Summary:
Key Responsibilities:
Must-Have Skills Solid knowledge of: Windows OS (Windows 10/11) Basic Mac OS (good to have) Experience in remote support tools such as: Remote Desktop (RDP) Citrix / VDI / VMware Horizon Familiarity with Office 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of Active Directory (user account management, password resets) Knowledge of VPN and basic networking (DNS, IP, connectivity)
Skill Requirements:
Familiarity with Office 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of Active Directory (user account management, password resets) Knowledge of VPN and basic networking (DNS, IP, connectivity)
Other Requirements:
ITSM & Tools Experience with tools like: ServiceNow (preferred) BMC Remedy / Jira Service Management Ticket handling, prioritization, and SLA adherence