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- Requisition Number: 57736
Job Location: Chennai, IND
Global Grade: Band 5
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 14/07/2026
Posting End Date: 14/07/2026
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Job Summary
- T&O; organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O; for delivery of programs. T&O; Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O; for delivery and this presents a significant challenge in delays and inefficiencies due to redundant or manual processes.
- As a Director, T&O; Delivery Process Optimization,



this role will perform process and persona mapping and optimize project delivery processes. In partnership with the T&O; Program and Change Management team, this incumbent will lead initiatives to streamline workflows, reduce inefficiencies, and improve overall delivery performance. Leveraging Lean Six Sigma expertise, the role applies data-driven methodologies to identify process bottlenecks, standardize best practices, and ensure measurable improvements in project outcomes.
- Operating across the full T&O; footprint, this role is essential to safeguarding the health of the Bank’s regulatory, strategic, and transformation programs, while enabling confident, data-driven decision-making at the highest levels of the organisation.

Key Responsibilities

Strategy
- Support the definition and execution of the process optimization strategy in alignment with T&O; program and project delivery objectives.
- Establish and maintain a framework

📌 Vp, T&o Delivery (Chennai)
🏢 Standard Chartered
📍 Chennai