What are we looking for?:
- Monitor & Outreach to ensure 100% completion of PS and Payout transactions end to end on time and also contribute towards its reduction of Further Requirements per transaction
- Ensure targets for T day Company Initiated Pay outs are met and monitor other customer initiated payout for timely release to ensure zero payment of penal interest
- Out to reduce hot alerts EWI and resolution closure within T+3 day to prevent a complaint
- Outreach for positive NPS response
What does the job entail?:
- Proactive engagement initiatives include customer outreach & smart ways of ensuring end to end closure of pending service requests and pay out transactions within strict TAT for requests from HNI/NRI and Senior Citizens. Find out areas of gap with respect to service improvement in the process and support quality assurance sustenance, cross functional liasoning for faster resolution process
- Ensure nil escalation of NRI /HNI customers to senior management by ensuring end to end closures
- Reduce NRI/HNI/Senior Citizen complaint count and Improve NPS Scores
- Track outliers for T Day Payment for Maturity ,DT and Survival Benefit payout. Ensure there is no payout of penal interest for any HNI/NRI and Senior Citizen interactions across touchpoints by building solid control
Work Experience:
1 + years
Essential Qualification:
Graduate
Preferred Skills:
Adherence to turn around time and quality for all NRI HNI & Senior Citizen customers who call/write to us or touch bases with any service touch points for resolution of QRC.