Program Specialist III - IndiaSA
Gurgaon
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.
About the Role
We are looking for a Program & Site Specialist to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver robust results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.
As part of Uber's IndiaSA CommOps team,
you'll play a key role in managing the day-to-day performance of our support sites and ensuring seamless execution of driver-support operations. You will collaborate closely with cross-functional teams across Ops, Legal, Policy, Comms, City Operations, and Vendor partners to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.
- Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
- Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites.
- Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements.
- Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience.
- Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and ope
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