Experience: 3-4 Years Field Experience: Water & Wastewater treatment industry/relevant industry
Job Location: Ahmedabad/Gujarat
Educational Qualification: BE/B.Tech/M.Tech/Environmental Engineer/ Chemical Engineer
The Deputy Service Manager is responsible for the successful handling of Operations and Maintenance (O&M;) projects, ensuring the timely resolution of complaints, troubleshooting and training of operators. The role requires proactive communication with clients, continuous improvement of existing processes and ensuring the smooth execution of both preventive and breakdown maintenance tasks at various field locations.
- Key Responsibilities:
Handling O&M; Projects:
- Manage and oversee the operations and maintenance (O&M;) projects, ensuring all aspects of service delivery are met efficiently and in line with customer requirements.
- Coordinate with internal teams to ensure timely execution of O&M; tasks across all field sites.
- Complaint Management and Downtime Resolution:
- Respond to client complaints and service issues in a timely and productive manner, minimising downtime and ensuring quick resolution.
- Ensure that all complaints are logged, tracked and addressed within the defined service level agreements (SLAs).
- Analyse recurring issues or complaints and work towards identifying root causes.
- Implement corrective actions and preventive measures to reduce the recurrence of the same complaints and improve overall service performance.
- Absolute precision in monitoring downtime and response time strictly as per guidance.
- Operator Troubleshooting and Training:
- Perform troubleshooting activities to resolve technical issues faced by operators.
- Provide hands-on training to operators on the proper operation, maintenance and troubleshooting of equipment and systems, ensuring that they are well-equipped to handle day-to-day challenges.
- Evaluate Operator’s Performance, prepare their Job D
📌 Deputy Service Manager (Ahmedabad)
🏢 Flow Dynamics India
📍 Ahmedabad
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