Key Responsibilities
- Assist the sales team with daily administrative and operational tasks.
- Prepare quotations, proposals, purchase orders, and sales documentation.
- Process customer orders and coordinate with internal departments to ensure timely delivery.
- Maintain and update customer records in the CRM system.
- Follow up with customers regarding orders, payments, and service requests.
- Support lead generation activities and help schedule sales meetings.
- Monitor inventory availability and coordinate with the warehouse or operations team.
- Prepare sales reports and maintain accurate sales records.
- Provide excellent customer service and help resolve customer issues promptly.
- Assist in organizing promotional events, product launches, and sales campaigns.
- Perform other administrative duties as assigned by the Sales Manager.
Required Qualifications
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
Preferred Skills
- Experience with ERP or CRM systems.
- Basic understanding of sales processes and customer relationship management.
- Strong problem-solving and multitasking abilities.
- Professional and customer-oriented attitude.
- Ability to work under pressure and meet deadlines.
Key Performance Indicators (KPIs)
- Accuracy and timeliness of order processing
- Customer satisfaction and response time
- Sales support efficiency
- Data accuracy in CRM and sales records
- Lead follow-up completion rate
- On-time preparation of sales reports and documentation