Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a cooperative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role:
Functional Support & Issue Resolution
- Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
- Analyse, troubleshoot, and resolve issues within defined SLAs
- Escalate complex or technical issues to L2/L3 teams while maintaining ownership
- Process & System Understanding
- Support financial processes within SAP S/4HANA and ensure alignment with business requirements
- Identify recurring issues and contribute to process improvements and optimization
- Service Management & Governance
- Manage incidents and service requests through ServiceNow / Service Central
- Ensure adherence to SLA / KPI targets and reporting standards
- Knowledge Management
- Contribute to SOPs, knowledge articles, and standard solutions
- Support continuous improvement and knowledge-sharing initiatives
- Regional Coverage (North America Focus)
- Provide dedicated support aligned to North America business operations
- Ensure effective communication and timely resolution across US/Canada entities
Your Profile:
- Bachelor’s degree in finance / accounting field
- 5-8 years of experience in SAP FICO support or consulting
- SAP certification (FI/CO) - optional but preferred
- Experience in global support workplace, especially North America, is an added advantage.
- Strong experience in SAP S/4HANA Finance (FI/CO modules)
- Good understanding of end-to-end finance processes (R2R, P2P, O2C)
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Hands-on experience with Servi