Lucknow, Uttar Pradesh

Job Summary

TEMS (Telephone Expense Management System) - JD

Location: India

Role: Permanent

Role: L3

Required Skills - Telecom Expense Management System

6 to 8+ years of experience in Management of Telecom expense.

Good understanding on leading TEMS platforms as Calero, TangoeOne etc.

Understanding of Order Management for Mobile Phones & Tablets

Understanding and experience of Invoices, billing, Inventory Management

Dispute Management
- Audit bills for discrepancies, Track rate plans, waived charges, tariff filings and automatically update the system.

Work directly with the Mobile Service provider on Bill plans and Billing related queries.

Effectively manage fixed-line voice, data, and wired/wireless expenses.

Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.

Cost Optimization
- Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.





Optimization plan for wireline/wireless telecom accounts/services.

Contract & SLA Management - Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals

Manage Forward and Reverse Logistics

Responsible for RMA management such as broken screen, IP phone replacement etc.

Responsible for PO, billing, and procurement of recent inventory/hardware.

Responsible for follow up with vendors on missing invoices and ensure invoices are received

Log & monitor tickets on erroneous invoices, EDI files and ensure completion.

Analyze invoices, identify reason of past due and work with vendor to resolve past dues.

Analyze misapplied payments and work with customer to get payment information and reconcile disputes.

Work with vendors to resolve payments and overbilling disputes.

Identify billing errors and TEM invoice lifecycle.

Reporting and Anal

📌 Track Lead (Lucknow)
🏢 HCLTech
📍 Lucknow