Job Summary:
The Implementations Project Manager has a diverse range of responsibilities, including defining project scope, creating detailed implementation plans with internal, client, and third-party resources, and ensuring successful, on-time project completion. They provide regular status updates through reports and meetings, lead high-level steering committee meetings, and act as a trusted client relationship manager.
Additionally, they manage implementation budgets, actively seek opportunities for service improvements, and oversee the transition from Sales to Global Delivery before a project begins and from Global Delivery to Client Services after implementation.
Responsibilities:
- Create and manage detailed project plans for the assigned portfolio.
- Manage and coordinate internal CW, client, and third-party resources for project workstreams.
- Generate weekly status reports and hold weekly status meetings with clients and the project team.
- Lead steering committee meetings with C-level client decision makers and Clearwater senior management.
- Handle project commercials,
including revenue recognition forecasts and unbilled bookings.
- Manage and report on resource allocation for the assigned portfolio.
- Take responsibility for project metrics such as utilization, go-live adherence, and project billing.
- Serve as a trusted client relationship manager, ensuring timely and accurate responses to client inquiries.
- Facilitate a successful transition to the steady-state servicing team.
- Demonstrate the ability to oversee multiple simultaneous implementations with mínimal oversight.
Required Skills:
- Intermediate Technical skills in JIRA, Excel, Clarizen and Salesforce.
- Implementing large scale programs (multi-location settings a plus).
- Project manage in a matrix reporting workplace.
- Track record of delivering projects on time and in budget.
- Ability to seek out, recommend and implement continuous service improvements within the project timeline