Sr Administrator (Tools & Automation)
- Central Delhi,Delhi

Job Summary:
- To offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities:
- 1. To adhere to quality standards, regulatory requirements and company policies.
- 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- 3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- 4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- 5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements:
Other Requirements:

📌 Sr Administrator (Delhi)
🏢 HCLTech
📍 Delhi