Chief Operating Officer (COO) - Commercial Vehicles

Department

Operations

Reports To

Managing Director / Dealer Principal / Chief Executive Officer (CEO)

Job Purpose

The Chief Operating Officer (COO) is responsible for the overall leadership, strategic direction, operational excellence, and profitability of the Commercial Vehicle dealership business. The role oversees Sales, Service, Spare Parts, Finance & Insurance, Customer Experience, and Branch Operations to ensure sustainable growth, operational efficiency, customer satisfaction, and compliance with OEM and regulatory standards.

Key ResponsibilitiesStrategic Leadership
- Develop and execute the dealership's business strategy in alignment with organizational objectives and OEM requirements.
- Drive sustainable growth in revenue, profitability, market share, and customer retention.
- Identify current business opportunities, expansion plans, and strategic partnerships.
- Lead annual business planning, budgeting, and performance management processes.

Business Operations Management




- Oversee end-to-end dealership operations including:
- Commercial Vehicle Sales
- After-Sales Service Operations
- Spare Parts Business
- Finance & Insurance (F&I;)
- Used Commercial Vehicle Business
- Branch and Regional Operations
- Ensure operational efficiency and process standardization across all locations.
- Monitor business performance and implement corrective actions where required.

Financial Performance & Profitability
- Drive achievement of revenue, profitability, and return-on-investment targets.
- Monitor departmental P&L; performance and cost optimization initiatives.
- Ensure effective working capital management, inventory control, and cash flow management.
- Review financial reports, forecasts, and key business metrics.

Sales & Market Development
- Provide strategic direction to sales teams for market expansion and customer acquisition.
- Strengthen relationships with fleet operators, logistics companies, government i

📌 Chief Operating Officer (Kolkata)
🏢 Crowning consulting
📍 Kolkata