Key Responsibilities
- Handle domestic air ticketing requests for corporate clients.
- Check traveller details, travel dates, sectors, approvals, fare options, and booking requirements.
- Coordinate with ticketing / operations team for booking, rebooking, cancellation, and refund support.
- Track booking status and follow up for timely closure.
- Share timely updates with internal teams or client coordinators.
- Maintain accurate records of requests, confirmations, changes, and pending items.
- Support urgent travel changes and service requests.
- Follow company process, client travel policy, and approval requirements.
- Maintain trackers / CRM updates as required.
- Graduate in any discipline.
- IATA qualification, airline ticketing course, travel and tourism diploma, GDS training, aviation / hospitality

qualification, or equivalent travel qualification preferred.
- 0-3 years of experience in domestic ticketing, travel desk, corporate travel, airline support, travel agency, or

customer service.




- Freshers with relevant travel / ticketing qualification may be considered.

Required Skills:
- Basic understanding of domestic air ticketing.
- Knowledge of fares, sectors, PNR, reissue, cancellation, refunds, and booking process preferred.
- Comfort with GDS / airline portals / booking systems will be an advantage.
- Valuable communication and follow-up skills.
- Strong attention to detail.
- Ability to work with urgency and accuracy.

Key Performance Areas
- Timely ticketing coordination and closure.
- Accuracy of traveller and booking details.
- TAT adherence.
- Proper tracking of changes, cancellations, and refunds.
- Client / internal update quality.
- Process and policy adherence

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:
- Flexible schedule

Work Location: In person

📌 Ops Intern (Nagpur)
🏢 With A Will HR Consultancy
📍 Nagpur