JLL supports the Whole You, personally and professionally.
The Event Planner is responsible for all aspects of the planning and execution of internal meetings and events
including reservations, room setup, catering, rentals and AV. This position will provide on-site meeting support and assists with off-site events as necessary. The Event Planner will oversee the overall client relationship, managing expectations and ensuring seamless operations of the on-site conference center, meetings and events. The Event Planner is responsible for ensuring the team delivers exceptional client experiences every day through proactive communication and high touch hospitality focused service. The role is Client facing and the
must be able to exhibit exceptional customer service and communication skills.
Key Responsibilities
- Establishes strong relationships with the client’s business units to build trust, understand their needs and consistently exceed client expectations for in office meetings & events.
- Demonstrated expertise in managing high profile meetings and events with senior executive participation including detailed project planning and support.
- Consult with meeting center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
- Oversee and coordinate scheduling of conference center and meeting rooms including a comprehensive meeting calendar. Ensures disciplined planning of recurring meetings, ensuring executive availability and
resource allocation.
- Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
- Facilitates customer experience training, induction, on-boarding and ongoing training programs for employees.
- Source vendors create accurate and detailed RFPs for services (as needed) evaluate proposals and make recommendations to leadership on rooms that will accommodate specific program needs.
- Develops playbooks, tools and lead programs