Assist customers via the inbound/outbound calls received- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization’s internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
Location
- Indore
Job Function
- BUSINESS PROCESS SERVICES
Role
- Analyst
Job Id
- 417302
Desired Skills
- Customer Service
Qualifications : BACHELOR OF COMMERCE
📌 International Voice (Indore)
🏢 Tata Consultancy Services
📍 Indore
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