About the Role
- As an Associate Implementation Lead Manager at Uber for Business, you will own the implementation process for the India market. Your team will work closely with Account Executives and clients to customize and drive implementation strategies for our Enterprise and Mid-Market accounts across India. They will execute the strategy from launch through the initial 90 days post-sale, with the goal of maximizing end-user adoption and usage.
- The team's product expertise makes them uniquely qualified to consult with customers, provide recommendations, and create a partnership experience focused on mutually beneficial initiatives that drive expansion. You will collaborate closely with sales leaders and cross-functional teams to ensure we are maximizing revenue opportunities for both current and existing customers.

What You'll Do
- Manage a team of Implementation Leads supporting Uber for Business customers across India.




- Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale.
- Map the implementation process, identifying roadblocks and solutions to meet the needs of different Indian markets, customer segments, and account types.
- Create Salesforce reports to manage the implementation pipeline and provide insight metrics on how to drive performance.
- Develop and maintain playbooks and performance trackers to support team performance, consistency, and scalability.
- Work effectively with cross-functional teams such as Product, Engineering, Support, Sales Operations, and Regional Operations to resolve issues and implement solutions.
- Create and localize client-facing materials such as presentation decks, launch announcements, enablement materials, and adoption-driving communications for the India market.

Basic Qualifications
- 5+ years of B2B experience, with at least 2 years as a people manager of customer-facing t

📌 Associate Implementation Lead Manager, UBER for Business (Bengaluru)
🏢 Uber
📍 Bengaluru