Job Description
Job Title: IT Support Specialist
Department: Information Technology
Reports To: IT Manager
Country Location: Naoero Hospital
Employment Type: Full-Time / Contract

Job Summary:
The IT Support Specialist is responsible for the day-to-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems. The role ensures that clinical, administrative, and support staff have reliable access to IT resources needed to deliver safe and effective patient care. The IT Support Officer works under the direction of the IT Manager and collaborates closely with clinical departments, administration, and external vendors.

Responsibilities:
1. Helpdesk & End-User Support
- Respond to and resolve IT support tickets, calls, and walk-in requests from hospital
- staff in a timely manner.
- Provide first
- and second-level technical support for desktops, laptops, printers,

scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital




- Train staff on basic use of IT systems and equipment as needed.2. Hardware & Equipment Maintenance:
- Install, configure, and maintain desktop computers, laptops, printers, scanners,
- CCTV, Biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.3. Network & Connectivity Support:
- Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.
- Support telephone systems

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