Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Job Title : Technical Lead, Premium Network Services
Job ID: 36280Job Level: PT1 CoreJob Location: Gurugram Function: Chief Operations OfficeEmployment Type: Full timeWorking pattern: HybridWhy we need this role
The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt's IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.YOU WILL- Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.- Proactively monitor, troubleshoot,
diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.- Participate in a 24/7 shift pattern.- Have full knowledge of customers bespoke networks and services.- Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.What you will do
- Provide qualified customer interface and act as a Single Point of Contact.- Build and maintain working relationships with partners and vendors.- Manage and coordinate tasks assigned to other teams.- Maintain records using Colt's Remedy-based Fault Management System.- Resolve or escalate faults according to product SLAs.- Generate customer RFO/RCA reports.- Manage software upgrades with vendors and Colt teams.What we're looking for
Skills & ExperienceMust Have:
- 8-12