JOB DESCRIPTION

Join JPMorgan Chase Payment Operations to shape how we understand and improve payment quality at global scale. You'll turn investigation and exception data into insights that change client behavior and reduce operational friction. This role blends payments domain expertise with analytics leadership to deliver measurable outcomes.

Job Summary:
As a Vice President
- Business Analysiswithin Payment Operations, you drive advanced analytics across global investigations, exceptions, repairs, returns, and payment-formatting trends. You translate complex operational and client behavior data into transparent recommendations for Sales, Service, Operations, Product, and Technology stakeholders. You help improve straight-through processing, reduce recurring breaks, and elevate client outcomes through data-led remediation.

Responsibilities:
- Lead detailed analysis of global payment investigation breaks, exceptions, repairs, returns, and operational friction points across the payments lifecycle.
- Identify root causes of payment breaks, including client formatting issues,



data quality gaps, process inefficiencies, market practices, and system-driven exceptions.
- Develop analytics to detect recurring investigation themes, client-specific trends, country/currency patterns, payment type issues, and behavior-based risk indicators.
- Equip client-facing teams with meaningful insights to support client conversations around payment format improvements and operational best practices.
- Collaborate with Operations teams to validate root causes, confirm remediation themes, and track post-remediation outcomes.
- Influence stakeholders to adopt data-led decision making and embed analytics into ongoing client service and operational improvement routines.
- Communicate complex analytical findings in a clear, concise, and commercially relevant manner.
- Experience building dashboards, executive reporting, trend analysis, root-cause analysis, and KPI frameworks.
- Identify opportu

📌 Vice President- Business Analysis Payments Operations (Mumbai)
🏢 JPMorganChase
📍 Mumbai