Client Relations & Business Development Manager

About the Role

We are looking for an experienced Client Relations & Business Development Manager to lead client engagement, sales operations, and business growth for our design studio.

This role is responsible for overseeing the complete client journey from the fi rst enquiry through quotation, order execution, delivery, and post-sales support while ensuring every interaction refl ects the studio's values and highly personalized approach. You will lead the Client Relations function, oversee day-to-day operations, develop strategic partnerships, mentor the team, identify growth opportunities, and provide commercial insights that contribute to the studio's long-term expansion.

Key Responsibilities

1. Client Relationships & Sales
- Own the complete client journey from the fi rst enquiry through quotation, order confi rmation, and ongoing relationship management, ensuring timely follow-ups, personalized communication, and an exceptional customer experience that refl ects the studio's values.




- Build and nurture long-term relationships with architects, interior designers, hospitality brands, retailers, private clients, and international partners through meaningful conversations, virtual presentations, and strategic engagement, while driving repeat business, referrals, and revenue growth.

2. Operations & Customer Experience
- Oversee seamless execution of confi rmed orders by ensuring accurate ERP processing and close coordination with production, logistics, and internal teams to achieve timely delivery and operational excellence.
- Take ownership of post-order communication, proactively manage project updates, resolve client concerns and escalations, and continuously improve workfl ows to deliver a consistently outstanding customer experience.

3. Team Leadership & Process Excellence
- Lead, mentor, and manage the Client Relations Executive, ensuring consistency in enquiry handling, quotations, follow-ups, client comm

📌 Manager - Business Development (Noida)
🏢 Stem Interiors
📍 Noida