Position Overview:
Responsibilities:
- Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions
- Develop expert skill in visa and passport processing, maximizing efficiency and productivity
- Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer
- Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
- Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
- Stay abreast of all product/ service enhancements, system updates, and changes to requirements
- Assist colleagues and other teams as requested
- Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data




- Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's robust ethical culture

Requirements:
- Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent
- 1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
- Fluency in written and spoken English
- Exceptional communication and interpersonal skills
- Strong client service mentality
- Solutions-focused with excellent attention to detail and accuracy

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: New

📌 Visa Consultant (Gurugram)
🏢 CIBT
📍 Gurugram