Your Role:
- Strong Communication & Customer Service Skills
- Freshers with excellent communication is required
- Min graduation requirements must.

In this role you will play a key role in:
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Solid ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- For remote work a secure workspace and effective internet connectivity is necessary.

WHAT YOU'LL LOVE ABOUT WORKING HERE:
- You can shape your career with us.



We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create sol

📌 CecVoice Process (Kolkata)
🏢 Capgemini
📍 Kolkata