JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Required Helpdesk executive with good communication skill and managing the day to day operation in coordination with the team by following the client's polices and guidelines.

Qualifications:

Minimum 1 year previous experience in a help desk or support role.
Excellent problem-solving and communication skills.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to work independently and as part of a team.

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone,



email, or chat.
Identify customer needs and assist with the best solutions for the issues.
Maintain records of employee's interactions, transactions, comments, and complaints.
Raising the reactive and proactive calls in the Helpdesk software on timely basis
Monitor and manage ticket queues in help desk software- Corrigo Enterprises
Escalate unresolved issues to the next level of support personnel.
Maintaining and tracking the inventory falls under Helpdesk Operations
Managing the Key operations for employees
Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
Completion of the assigned trainings on a timely basis
Provide feedback on how to improve customer support processes and tools.

Client:

Samsung

Location:
In office –Gurugram, HR
Scheduled Weekly Hours:
48
If this job description resonates with you, we en

📌 Helpdesk Executive (Gurugram)
🏢 JLL
📍 Gurugram