End Date
Friday 30 October 2026
We Support Versatile Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.
Job Description
Years of exp - 3 - 5 years
Must have Skill -
Experience in Dynatrace would be desirable
- Experience with AI would be desirable
- Experience of Automation would be desirable
Monitors and analyses data as directed using budgeting systems and protocols.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.




Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
Supports and enables others to use and benefit from existing data management systems.
Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
Helps others use and benefit from the existing knowledge management systems.
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
Supports oth

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