At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

ESS Support- Engagement, CRM & Invoicing Support
Position Summary:
The Business Enablement Operations team with GDS Strategy Execution & Operations supports other EY regions globally in Engagements, CRM, payables and purchasing functionalities. The current open position is in Engagement Administration support team and the team members are required to support engagements throughout their lifecycle: accurately set up recent engagements and communicate new codes within agreed timelines, set up billing information and billing schedules for future billing, process amendments accurately and timely prepare invoices in accordance with agreed billing process until closing of engagements. This includes updating of engagement budget/s as needed.



The members are also responsible in creating entries and fulfil necessary updates in Interaction (CRM). The successful candidates are expected to create efficiencies with consolidated processing and to provide consistent responses & processing based on firm policies and best practices.

Job Specification:

Receive and acknowledge requests assigned to the team member
Follow firm’s guidelines and processes
Process invoices, monitoring the health of every engagement
Track request process in the workflow management tool as well as other trackers maintained by the team
Provide updates to requestors and reply to their queries in a timely manner
Provide coverage by working in shifts on a rotation basis
Handle request volumes and maintain high quality service
Work closely with EY Regional Business Managers, Location Managers, Client serving people, Mercury business advisors, On-shore team and Exe

📌 ESS Support-Engagement-CRM And Invoicing Support (India)
🏢 EY
📍 India