Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive workplace, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Manager serves as a bridge between the Client Service Managers and the internal teams under Operations in handling the client queries for their retirement plans. Accountable for ensuring department quality and time standards are met. This position is also responsible to oversee staff training, staff mentoring, quality standards, MIS & reporting, disciplinary action, motivation,



identify appropriate staffing levels to projected volume with overtime/vacations and forecasting strategies, timely performance appraisals and salary/promotion/merit increase recommendations.
_
Primary Duties and Responsibilities: -
Must understand all aspects of the Plan Service Center, Partner Link, and plan design along with, understanding of CSM workflow.
Executes oversight on activities to ensure interdepartmental deliveries are monitored.
He/she is responsible for taking on roles which includes training others, team bonding, and personal development of team members to maximize the department’s resources.
Maintain employee records, track quality and productivity.
Monitor trends, maintain employee records and report findings to management.
Drives the team & escalates on outstanding issues with internal functional areas related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiri

📌 Manager Client Services (Bengaluru)
🏢 Empower
📍 Bengaluru