Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation.



Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
What Part Will You Play?
Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with developing and maintain predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production files by proactively assessing processing performance and future client needs.
Administers automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting.
Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when recent systems or processes are moved to production.
With guidance, identify tuning opportunities to improve run-time optimization and work wi

📌 Operation Analyst (Pune)
🏢 Global Payments
📍 Pune