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Boston Consulting Group partners with leaders in business and society to tackle their most significant challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do
We are seeking an automation-first Platform Automation Engineer Manager to join our IT Operations team.



The role is accountable for engineering and continuously expanding the automation that runs our day-to-day operational processes — systematically reducing ticket volumes, eliminating manual toil, and moving the function from reactive support toward proactive, self-healing, autonomous operations.
The successful candidate will automate the core workflows of a 24x7 operations centre, from event detection and triage through runbook-driven auto-remediation and proactive anomaly detection, and will embed AI/LLM-powered intelligence to make operations increasingly autonomous.
A working understanding of core reliability principles — SLIs, SLOs, error budgets, and toil reduction — is valued in this role, as these concepts increasingly inform how automation priorities are set and measured across the operation.
Success is measured in operational outcomes: ticket deflection, reduced manual effort, faster resolution, higher SLA attainment, and a demonstrable shift from

📌 Global IT Software Engineer Manager (Gurugram)
🏢 Boston Consulting Group
📍 Gurugram