Company:
Mercer
Description:
We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office
Senior Manager – Customer Service (E)
We are seeking an experienced Team Leader to oversee the team responsible for advising on Mercer products and services. This role involves close collaboration with stakeholders, Product Owners, and the Legal department to ensure alignment with business objectives and delivery of high-quality solutions.
We will count on you to
Lead and motivate the team to achieve successful execution of their responsibilities
Manage team performance and monitor engagement to foster a productive work environment
Utilize personal expertise and continuous feedback to refine and enhance working methods
Track and analyze efficiency and service metrics to drive improvements
Contribute to the development and implementation of new processes and standards supporting business strategy
Collaborate with global Career representatives and the Legal department to meet business requirements
Prepare complex contracts and product quotations
Conduct peer reviews of contracts and product quotes prepared by junior team members
What you need to have:
8 years of experience in the areas of customer service and/or administration, including 2+ years in team leadership
Fluency in written and spoken English language
Very Good knowledge of MS Office
Attention to details and analytical mind-set
What makes you stand out?
Ability to build relationship with clients and colleagues
Open minded with fast learning capabilities
Good knowledge of other languages
Around 1-2 years of work experience in multinational companies
Why join our team?
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create current