Scope:
Technical Consultant Int - Cloud is responsible for defining and driving the overall infrastructure strategy, architecture, and roadmap. This role ensures that infrastructure solutions are scalable, secure, cost-effective, and aligned with business needs.
As a senior technical authority, the right candidate collaborates with leadership, engineering, and operations teams to design solutions, establish standards, and oversee major transformation initiatives across compute, storage, networking, security, and cloud environments.
Our current technical environment:
Tools: ServiceNow, Jira, Splunk, OpsGenie, SolarWinds
Cloud Architecture: MS Azure
Certification: ITIL V4
What you’ll do:
Major Incident Leadership: Serve as the primary owner and decision-maker for all high-severity incidents, coordinating across multiple technical teams, vendors, and business stakeholders.
End-to-End Incident Management: Manage the complete lifecycle of major incidents—from identification and logging to resolution and closure—ensuring adherence to SLAs and operational best practices.




Stakeholder Communication: Provide timely, transparent, and accurate updates to senior management, business leaders, and external stakeholders during critical incidents.
Root Cause Analysis & Continuous Improvement: Lead post-incident reviews, identify systemic issues, recommend preventive measures, and implement process improvements to reduce recurrence.
Process Governance: Enfore incident management processes, policies, and best practices across the organization, ensuring compliance with ITIL frameworks.
Proactive Risk Management: Collaborate with monitoring, infrastructure, and cloud teams to identify potential service-impacting risks and implement proactive mitigation strategies.
What we are looking for:
We are seeking a highly experienced Major Incident Manager (3 to 5 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive

📌 Technical Consultant Int (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore