Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
Role Overview:
As the Digital Media Senior Associate you will work on external & Internal (client/Advertiser/Account Manager facing) products like AdWords (Search,Video, Apps, Mobile, Shopping, Display) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our Ad products are working and our customers optimize them to deliver desired results.
Position Responsibilities:
Provides prompt and efficient troubleshooting support to Customers and Account Managers including the appropriate escalation of Customer’s issues




Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.
Educate the customers on product usage, from the basics to best practices
Demonstrates effective, clear and qualified written and oral communication
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, attendance et
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other functions and regional teams as required to resolve Customer issues and questions
Minimum Qualifications
Ex

📌 Digital Media Senior Associate (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad