About this role:
Wells Fargo is seeking a
a Hybrid Product Support Consultant and L1 Product Owner (Individual Contributor) supporting CRM applications including Salesforce and Microsoft Dynamics 365.
The role is responsible for ensuring operational stability of CRM platforms, managing support activities, partnering with technology and business stakeholders, driving adoption of recent capabilities, and supporting execution of the product roadmap. The individual will independently manage product support activities, facilitate requirements gathering, coordinate testing efforts, monitor application performance, and participate in delivery initiatives that enhance user experience and business outcomes.
The candidate will be expected to actively participate in global team discussions, process improvement initiatives, product enhancement programs, and contribute innovative ideas including the use of AI-enabled solutions.
In this role, you will:
Provide functional support and user enablement for CRM platforms including Salesforce and Microsoft Dynamics 365.




Act as the first point of contact for business users, resolving application issues and coordinating with technology teams for timely resolution.
Support product roadmap execution through requirements gathering, user story documentation, testing coordination, and release validation.
Maintain and report key operational metrics, SLA adherence, risks, issues, delivery timelines, and support performance trends.
Partner with business and technology stakeholders to identify process improvements, automation opportunities, and application enhancements.
Support implementation of new CRM capabilities and ensure successful user adoption.
Leverage AI-assisted tools to improve operational efficiency, knowledge management, documentation, analysis, and decision-making.
Functional and Technical Skills
Perform user provisioning, access management, and security administration activities across CRM platforms.
Working knowledge of Microsoft Po

📌 Product Support andProduct Owner: CRM Applications (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad