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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Overview: The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application.



Individual must be able to work in a team workplace, be self- motivated, and extremely detail-oriented.
Key Responsibilities:
* Review and validate orders to ensure compliance with Salesforce.com policies.
* Process documents sent to Salesforce, send countersigned copies to customers and manage the flow of documents from intake to storage.
* Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
* Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
* Review cancellation requests for completeness and accuracy.
* Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
* Communicate any discrepancies or issues to the relevant teams for resolution.
* Escalate complex issues to the appropriate channels for resolution.
* Work directly with various departments within Salesforce.com including Order Management, Sales

📌 Order Management Specialist (Hyderabad)
🏢 salesforce
📍 Hyderabad