Job Description
Key Responsibilities:
CMDB Configuration and Customization:
Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements.
Develop and maintain workflows, forms, scripts, and automation processes as needed.
Implement current functionalities and enhancements, including planning and testing for upcoming upgrades and patching.
Configure and support components required to support the CSDM framework.
Ensure CMDB Health and Integrity KPI’s are consistently maintained.
Consult with, and support the requirements needed of CMDB, by application and module product owners and developers.
CMDB Data Sources Configuration and Maintenance:
Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality.
Configure and maintain Service Graph and its connectors.
Configure and maintain Integration Hub spokes and integrations related to CMDB.
Maintain platform security and compliance with organizational policies.




CMDB and Data Sources Maintenance and Upgrades:
Perform regular maintenance, including monitoring performance and conducting health checks.
Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services.
Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings.
CMDB Integrity Management:
Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions.
Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB.
Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues ca

📌 ServiceNow CMDB (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru