Quality Team Manager is responsible for driving a Quality-First Culture across the SOM function. This role leads a team responsible for the review, validation, and continuous improvement of processes, ensuring accuracy, compliance, data integrity, and timely resolution of defects. The role requires solid analytical thinking, stake-holder partnership, process excellence, and the ability to mentor and uplift team capability.

Key Responsibilities:

1.Quality Review & Assurance
Lead daily/weekly quality checks for Customer Admin Activity, Cases, Compliance Tickets, and entitlement activities.
Review flagged errors from the Business Rules Engine and ensure timely investigation and resolution.
Prioritizes and sponsors large-scale improvement & automation initiatives
Leads governance forums, collaborator alignment, and decision-making
Ensure adherence to SOPs, documentation standards, and quality benchmarks.
Owns quality metrics, reporting, and leadership dashboards

2. Leadership & Coaching
Lead and mentor a team of Quality Specialists.
Set clear goals, review performance,



and drive accountability.
Provide continuous feedback, training, and support to uplift technical and process capability.
Develop a culture of open communication, continuous learning, and speak-up.
Drives shift from reactive → predictive quality using data analytics.

3. Process Perfection & Improvement

Identify recurring defects, root causes, and systemic issues.
Partner with Operations Leads, Engineering and SMEs to eliminate waste and reduce rework.
Support planning of BRE release cycles, Timely completion of tasks like Creation of Business Requirement Document, build, testing, and rollout of new rules, workflows, and automation opportunities.
Maintain documentation, SOP updates, and control mechanisms.

4. Customer & Governance Management

Publish weekly/monthly quality dashboards and insights.
Drive governance conversations with Senior Leaders and Stakeholders.
Represent the Quality function in w

📌 Quality Team Leader (Bengaluru)
🏢 LSEG
📍 Bengaluru