Job Summary
The Order Processing Team Lead oversees a shared services / offshore team delivering accurate sales and service order processing, billing support, customer portal administration, and transactional activities across the Order-to-Cash (O2C) lifecycle. The role ensures process efficiency, data accuracy, SLA adherence, and high customer satisfaction through standardized service delivery and effective stakeholder management
Job Description – Team Leader
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Lead, coach, and manage a team of order processing analysts within a shared services setting, ensuring consistent delivery against SLAs, KPIs, and quality standards.
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Plan workload allocation, manage team capacity, and drive productivity while maintaining operational stability.
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Ensure adherence to standard operating procedures (SOPs), internal controls, governance standards, and audit requirements.
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Oversee accurate and timely processing of sales and service orders across enterprise systems including Microsoft Dynamics (Field Service), Pronto, and Zoho.
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Ensure effective use of Microsoft Dynamics (Field Service)



for service order creation, work orders, and installation or maintenance coordination.
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Monitor order transactions, billing triggers, and financial integration within Pronto.
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Oversee order tracking, customer interactions, and workflow execution within Zoho platforms.
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Ensure alignment between customer purchase orders, quotations, contracts, and system records, maintaining high data integrity.
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Review, approve, and resolve complex transactions including order amendments, cancellations, corrections, credits, rebills, and pricing adjustments.
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Ensure accurate downstream billing by validating order data, service milestones, and charge structures.
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Act as the primary escalation point for order, billing, and service‑related issues.
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Resolve sales order discrepancies in collaboration with ANZ and other regional stakeholders, ensuring timely resolution and minimal business impact.
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Partner

📌 Team Lead (Bengaluru)
🏢 Chubb Fire & Security Group
📍 Bengaluru