Company:
Mercer
Description:
We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office
Lead Specialist/Manager – Customer Service
The person in this role will advise on Mercer products and services, prepare calculations and pricing, and draft membership agreements and addenda. They will handle day-to-day internal client queries, provide sales support to consultants, and coordinate with internal teams — for example Product Owners, Legal, and market consultants — to ensure accurate, timely delivery of client solutions across multiple markets.
We will count on you to
Advise on Mercer products and services
Prepare calculations
Prepare membership contracts and addenda
Respond to day-to-day internal client queries and basic content related questions
Provide sales support to consultants
Liaise with internal teams, e.g. Product Owners, Legal, market consultants
Peer review of contracts, product quotes prepared by junior colleagues




What you need to have:
4+ years of experience in the areas of customer service and/or administration
Fluency in written and spoken English language
Very Good knowledge of MS Office
Attention to details and analytical mind-set
What makes you stand out?
Ability to build relationship with clients and colleagues
Open minded with fast learning capabilities
Good knowledge of other languages
Around 1-2 years of work experience in multinational companies
Why join our team?
We help you be your best through professional development opportunities, compelling work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: M

📌 Lead Specialist/Manager – Customer Service (Noida)
🏢 Marsh Mclennan
📍 Noida